FAQ — Everything you need to know before your stay

For any booking, change or cancellation, contact our team: a staff member will handle your file directly.

We accept credit cards as well as Visa Debit. Regular debit cards are not accepted.

The minimum age to book is 21.

Yes, a fee of $40 per additional guest applies beyond 2 people.

Check-in is at 4:00 p.m. Your access codes are emailed to you before arrival. Exception: at Lofts 1048 St-Jean, codes are sent around 2:30 p.m. on the day of arrival.

Check-out is at 11:00 a.m.

Early check-in is not guaranteed. Contact our team to check availability. Additional fees may apply.

Late check-out is not guaranteed. Contact our team to check availability. Additional fees may apply.

There are no physical keys. Access is by a code emailed to you on the day of arrival, once your online check-in is completed, so there is no key to pick up. The QR code posted inside the loft is a guest guide, not an access tool.

First make sure your online check-in is complete: codes are emailed on the day of arrival, after that step. If your check-in is done and you still have nothing, message the virtual concierge at the top of this page or contact our team and we will review your file.

Contact our team right away, or message the virtual concierge at the top of this page: we will help you get into your loft without delay.

Yes. Since access is by code, no meeting is required. If you expect to arrive after 10 p.m., let our team know so we can arrange your late arrival.

Start the dishwasher and place the departure sign on the door. Check-out is before 11:00 a.m.

Yes, all of our lofts have a fully equipped kitchen: dishes, cookware and utensils for the number of guests the unit accommodates. Exception: Hôtel du Jardin has only a mini fridge, with no full kitchen.

Yes, the kitchens are equipped with baking pans and dishes. Exception: Hôtel du Jardin does not have a full kitchen.

Yes, the kitchens are fully equipped with knives, including a bread knife. Exception: Hôtel du Jardin does not have a full kitchen.

Only salt and pepper are provided.

Yes, a hair dryer is in one of the bathroom drawers.

Yes, an iron and ironing board are provided in most units. Exception: Hôtel du Jardin does not have an iron.

Yes, a broom is available in every unit. Exception: Hôtel du Jardin does not have a broom.

Each unit has seating for at least the number of guests it accommodates: 2 chairs for a 2-guest unit, 4 for 4 guests, 6 for 6 guests, 8 for 8 guests. Check your unit's listing for exact details.

Yes, all bedding and linens are provided.

Yes, towels are provided.

Properties with a terrace or rooftop view are: Les Lofts St-Joseph, Les Lofts 1048 St-Jean, Les Lofts du Trésor, Les Lofts de la Barricade, Les Lofts Dorchester and Les Lofts St-François.

Yes, WiFi is included in all of our units. For security reasons the password is never published on this page or shared by the concierge: it is sent with your arrival instructions by email and is also posted inside the loft.

No, coffee is not provided — please bring your own. A drip coffee maker with a reusable filter is available in every unit. Exceptions: Hôtel du Jardin provides coffee, and Lofts 1048 St-Jean includes a Nespresso machine with capsules.

No, tea is not provided — please bring your own.

Yes, a reusable coffee filter is provided in every unit.

No, paper towels are not provided — please bring your own.

Yes, the tap water is potable and safe to drink in all of our properties.

No, housekeeping is not included during your stay. Exception: Hôtel du Jardin offers housekeeping on request.

Instructions vary by building: check the ones posted in your loft. As a general rule, use the clear bag under the kitchen sink.

First press the "Input" or "Source" button on the TV remote and select HDMI 1. If a Vidéotron logo appears, press "OK" on the small Vidéotron remote. If it still doesn't work, unplug the Vidéotron box for 30 seconds and plug it back in — restarting can take up to 10 minutes. Exception: Les Lofts des Remparts (51 rue des Remparts) use a Roku TV instead of Vidéotron.

No, parking is not included: it is an additional service with extra fees. Contact our team to reserve a spot and get the rate.

Parking starts at 3:00 p.m. on the day of arrival, and the spot must be vacated before 3:00 p.m. on the day of departure.

Yes. Contact the front desk with the licence plate number to add a second vehicle.

Yes. From November 1 to April 15, the City of Québec may tow vehicles during snow-removal operations. Check local signage and city alerts.

No, we do not offer an airport shuttle service.

The main front desk is at 363 Boulevard Charest Est, open daily from 8:00 a.m. to 11:00 p.m. Most properties do not have an on-site front desk.

Yes. Luggage storage is available at 17 rue de la Barricade for $5 plus tax per hour, bookable online at loftsvieuxquebec.com. Access from 9:00 a.m. to 11:00 p.m., maximum 15-hour rental, camera-monitored area — please do not leave valuables. Free luggage storage is also available at 363 Boulevard Charest Est (main front desk).

Most of our units are not wheelchair accessible. Exceptions: units LV201, LV301 and LV401 at Les Lofts de Vitré are adapted for reduced mobility, and Les Lofts Dorchester and Les Lofts St-François have no steps at the entrance. Contact our team for any specific accessibility needs.

Our cancellation policy is non-refundable within 7 days. For details specific to your reservation, contact our team.

No, pets are not allowed. Exception: service animals are accepted with official certification.

No, all of our properties are strictly non-smoking.

Yes, quiet hours begin at 10:00 p.m.

Yes, children are welcome. They count toward the unit's maximum capacity, and children aged 4 and under stay free.